1. The Payment Plan

Packages for Cru2 Tenerife can be bought using a Payment Plan that allows eligible customers to pay for the booking over seven, six, five, four, three or two payments (each an "Instalment"). The Payment Plan is available to any customer booking online between 25th September 2026 and 1st April 2027 (the "Eligibility Period"), subject to availability. The first Instalment must be paid within the Eligibility Period. You accept that a 8% payment plan booking fee as well as a 12% package booking fee will be applied at the checkout when choosing the Payment Plan option.

2. Schedule:

Choose from the following payment plans, depending on when you book:

• 8-Part Instalment Plan - Available from 25 September 2026

• 7-Part Instalment Plan - Available from 1 October 2026

• 6-Part Instalment Plan - Available from 1 November 2026

• 5-Part Instalment Plan - Available from 1 December 2026

• 4-Part Instalment Plan - Available from 1 January 2027

• 3-Part Instalment Plan - Available from 1 February 2027

• 2-Part Instalment Plan - Available from 1 March 2027

3. Instalments Are Non-Refundable

Subject to paragraph 9 below, any paid Instalments are non-refundable and no claim can be made to recover this money in any way whatsoever.

4. How Payments Are Taken

The first Instalment (including service charge) will be charged to your credit or debit card immediately upon your purchase of the ticket during the Eligibility Period. Each subsequent Instalment will be automatically charged to your credit or debit card on or around the due dates set out in paragraph 2 above, without further recourse to you. If a Payment Plan has been set up, we will automatically take payment of the Instalment on each payment date within the Payment Plan. It is your responsibility to ensure payments do not fail.

If we are unable to charge your card because it has expired, has insufficient funds or has been declined by the bank, we will attempt to take the payment again in seven days, giving you time to fix the issue or update your payment method.

Please be aware that if the same payment fails three times, your booking will be cancelled.

5. Completing the Transaction

The transaction will be completed only once your payment of all Instalments and fees has been processed and the total due paid in full.

6. Missed Payments

If you do not pay any of the Instalments in full by the dates set out in paragraph 2 above, and we are not provided with an alternative credit or debit card within 7 days of the relevant due date where the original method of payment is declined (as per paragraph 4 above), you will lose (i) the paid Instalments (including service charge) and (ii) the package(s) to which you were entitled under the Payment Plan.

7. Your Commitment

The Payment Plan requires that, at the time the first Instalment is made, you make a full commitment to purchase a package and pay the full price plus the service charge.

8. Keeping Your Card Valid

It is recommended that you ensure adequate funds are in place to process the payment of all Instalments on the dates set out in paragraph 2 above, and that your credit or debit card does not expire before the final Instalment can be charged.

9. What You Lose on Default

If you do not pay any of the Instalments in full in accordance with paragraph 7, you will lose (i) any previous Instalments paid, (ii) the ticket(s) and (iii) the accommodation reservation.

10. Payment in Full Before the Event

Tickets and packages must be paid for in full before the event commences.